1. Information We Collect

1.1 Account Information

When you create an account with ResIQ, we collect:

• Name and contact details (email, phone number)
• Business information (company name, address)
• Login credentials (securely encrypted)
• Profile picture (optional)

1.2 Reservation & Guest Data

To manage bookings, we collect:

• Guest names, contact information, and ID details
• Check-in/check-out dates and booking preferences
• Payment information (processed securely)
• Special requests and dietary preferences

1.3 Document Uploads

For KYC compliance, we may collect:

• Government-issued ID documents
• Address proof documents
• Photos uploaded by guests

1.4 Usage Data

We automatically collect:

• Device information (type, OS, browser)
• IP address and location data
• App usage patterns and preferences
• Crash reports and error logs

2. How We Use Your Information

We use your information to:

• Provide Services: Process bookings, manage reservations, and facilitate payments
• Communication: Send booking confirmations, updates, and important notifications
• Improve Experience: Enhance app features and personalize your experience
• Security: Protect against fraud and unauthorized access
• Compliance: Meet legal requirements and regulations
• Analytics: Understand usage patterns to improve our services

3. Data Sharing & Disclosure

We may share your information with:

3.1 Property Owners

Guest information is shared with property owners for booking management purposes.

3.2 Service Providers

Third-party services that help us operate:

• Cloud hosting providers (Supabase)
• Payment processors
• Analytics services
• Communication services (email, SMS)

3.3 Legal Requirements

We may disclose information when required by law or to:

• Comply with legal obligations
• Protect our rights and property
• Prevent fraud or security issues
• Protect the safety of users

We never sell your personal information to third parties.

4. Data Security

We implement industry-standard security measures:

• Encryption: Data is encrypted in transit (SSL/TLS) and at rest
• Access Control: Strict access controls and authentication
• Regular Audits: Security assessments and vulnerability testing
• Secure Infrastructure: Hosted on secure cloud platforms
• Data Backup: Regular backups to prevent data loss

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as:

• Your account is active
• Needed to provide services
• Required by law or regulations
• Necessary for legitimate business purposes

Booking and financial records are retained for 7 years as per Indian tax regulations.

6. Your Rights

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your data (subject to legal requirements)
• Export: Download your data in a portable format
• Opt-out: Unsubscribe from marketing communications
• Restrict: Limit how we use your data

To exercise these rights, contact us at privacy@hostizzy.com

7. Cookies & Tracking

We use cookies and similar technologies to:

• Remember your preferences
• Keep you logged in
• Analyze app usage
• Improve performance

You can control cookies through your browser settings. However, disabling cookies may affect app functionality.

8. Children's Privacy

ResIQ is not intended for children under 18. We do not knowingly collect information from children. If you believe we have inadvertently collected such information, please contact us immediately.

9. International Users

ResIQ primarily operates in India. If you access our services from outside India, your information may be transferred to and processed in India. By using our services, you consent to this transfer.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes through:

• In-app notifications
• Email notifications
• Prominent notice on our website

Continued use of ResIQ after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices:

Hostizzy
Email: privacy@hostizzy.com
Support: support@hostizzy.com
Website: hostizzy.com